Mission
Your Role
As a rapidly growing international and data-driven breeding company, we are heavily relying on our R&D systems to collect and process all types of structured & unstructured data. In order to support the day-to-day operations and assist our R&D end-users, we are looking for a R&D Application support specialist for our Aquaculture Business Unit (Salmonids & Shrimps).
In this position you will work closely with an international team of geneticists and other R&D specialists, providing 1st line support on R&D applications and devices.
As our R&D application landscape is for a big part designed and developed by different teams from our internal IT Department, you will work with these teams to hand-over the support for the different components of our Breeding IT landscape.
To be successful in this role, you must thrive in a complex and fast-paced international environment, enjoy cross-functional and technical collaboration, and have strong analytical & communication skills.
As a rapidly growing international and data-driven breeding company, we are heavily relying on our R&D systems to collect and process all types of structured & unstructured data. In order to support the day-to-day operations and assist our R&D end-users, we are looking for a R&D Application support specialist for our Aquaculture Business Unit (Salmonids & Shrimps).
In this position you will work closely with an international team of geneticists and other R&D specialists, providing 1st line support on R&D applications and devices.
As our R&D application landscape is for a big part designed and developed by different teams from our internal IT Department, you will work with these teams to hand-over the support for the different components of our Breeding IT landscape.
To be successful in this role, you must thrive in a complex and fast-paced international environment, enjoy cross-functional and technical collaboration, and have strong analytical & communication skills.
Responsibilities
You will support our R&D
users End to End, meaning:
- Respond and manage incidents and service requests according to Service Level Agreements;
- Support R&D Applications and specific devices used in our different facilities worldwide;
- Ensure proper communication and involvement of end-users from identification to resolution of incidents;
- When required, escalate incidents and problems to the internal and/or external 2nd line support (can be infrastructure, developer teams);
- Manage application access (adding/removing users);
- Participate in the training of end users on new features / releases;
- Be part of an international team, work with different cultures and sometimes timezones;
- Continue learning and developing in the latest IT technologies.
Profile
Your Profile
Hendrix Genetics is a multi-species animal breeding, genetics and technology company that is passionate about animal breeding and our customers. We have breeding programs in laying hens, turkeys, traditional poultry, swine, salmon, shrimp and trout. We are a customer focused business that believes in adding value in every interaction. We look for innovative, sustainable solutions, together with the entire animal protein value chain. At the start of the chain, we have an influence on the outcome. For us, better breeding today, means a brighter life tomorrow. As a Hendrix Genetics employee, you will join us on mission to feed the world. Your values are ideas and beliefs that shape you and guide your choices in life. A company can also have its own set of values, called company values. Hendrix Genetics’ company values are there to help you feel empowered in your role and give you a sense of connection to our place in the world. We strive for excellence, ensure everyone wins and go the extra mile every day. We believe that diverse teams brings a wealth of perspectives, ideas and experiences to the table. Diversity at our company means fostering a workplace in which individual differences are recognized, appreciated, respected and responded to in ways that fully develop and utilize each person’s talents and strengths.
What We Can Offer You
Our people are of utmost importance to us. You will work in an environment based on respect, trust and recognition. You will have the opportunity to shape your own career by working locally or internationally with colleagues from around the globe. We believe in your personal development and provide on the job training, continuing education, industry programs and challenging work. We also offer competitive compensation and benefit packages with regular reviews of total compensation. We also ensure that all employees have the opportunity to contribute to a sustainable future. Hendrix Genetics has recognized for a long time that there is far more than just efficiency to consider in producing food. What we do today has an impact on the future. Not just our own future, but that of generations to come.
Apply Today!
If you are interested in taking on a new challenge and joining our organization, submit your CV directly to this page. We look forward to exploring this opportunity with you!
- A bachelor’s or master’s degree in (bio)-informatics, software engineering, or equivalent relevant experience;
- Excellent communication skills in English, capacity to manage expectations and ability to speak “non-IT language” with end-users;
- Very good knowledge of Relational Databases (SQL Server, Oracle), data modelling and querying;
- General technical knowledge is required for this position: device management (handhelds, tablets, Bluetooth, Serial), infrastructure (Network, Microsoft Azure Cloud platform);
- Quick learner, highly analytical, problem-solver and solution driven;
- You are able to navigate in a fast-changing environment and be
able to achieve goals and set priorities.
- Preferably +3 years of experience supporting end-users in a Research and Development company/department;
- Agile mindset and knowledge of tools suck as Microsoft Azure DevOps;
- Highly structured and conceptual mindset coupled with strong quantitative and analytical problem-solving ability;
- Knowledge of any ITSM solutions.
Hendrix Genetics is a multi-species animal breeding, genetics and technology company that is passionate about animal breeding and our customers. We have breeding programs in laying hens, turkeys, traditional poultry, swine, salmon, shrimp and trout. We are a customer focused business that believes in adding value in every interaction. We look for innovative, sustainable solutions, together with the entire animal protein value chain. At the start of the chain, we have an influence on the outcome. For us, better breeding today, means a brighter life tomorrow. As a Hendrix Genetics employee, you will join us on mission to feed the world. Your values are ideas and beliefs that shape you and guide your choices in life. A company can also have its own set of values, called company values. Hendrix Genetics’ company values are there to help you feel empowered in your role and give you a sense of connection to our place in the world. We strive for excellence, ensure everyone wins and go the extra mile every day. We believe that diverse teams brings a wealth of perspectives, ideas and experiences to the table. Diversity at our company means fostering a workplace in which individual differences are recognized, appreciated, respected and responded to in ways that fully develop and utilize each person’s talents and strengths.
What We Can Offer You
Our people are of utmost importance to us. You will work in an environment based on respect, trust and recognition. You will have the opportunity to shape your own career by working locally or internationally with colleagues from around the globe. We believe in your personal development and provide on the job training, continuing education, industry programs and challenging work. We also offer competitive compensation and benefit packages with regular reviews of total compensation. We also ensure that all employees have the opportunity to contribute to a sustainable future. Hendrix Genetics has recognized for a long time that there is far more than just efficiency to consider in producing food. What we do today has an impact on the future. Not just our own future, but that of generations to come.
Apply Today!
If you are interested in taking on a new challenge and joining our organization, submit your CV directly to this page. We look forward to exploring this opportunity with you!